Policies & Terms

Clear policies help Elevated Glow serve you better. Please review these terms before booking your sessions.

Cancellation & Rescheduling Policy

Notice Given Policy
24+ hours Full reschedule, no penalty
12-24 hours One-time courtesy reschedule per month; otherwise session forfeited
Less than 12 hours Session forfeited from package
No-show Session forfeited from package

Emergency Exceptions: Illness, family emergencies, and unforeseen circumstances will be handled on a case-by-case basis with documentation.

Session Policies

  • Session Expiration: All sessions expire 60 days from purchase date (packages) or within the program duration (programs).
  • Session Sharing: Sessions are non-transferable and for the purchasing client only.
  • Late Arrivals: Sessions will not be extended for late arrivals. Please arrive on time to maximize your session.
  • Rollover Policy: Unused sessions do not roll over to the following month unless prior arrangements are made.

Refund Policy

Situation Policy
Before first session Full refund minus $50 administrative fee
After program begins Pro-rated refund for unused sessions minus $50 administrative fee
Digital products Non-refundable once delivered (meal plans, guides, etc.)
Commitment discount packages Early termination forfeits discount; balance recalculated at standard rates

Refund Request Timeline: Refund requests must be submitted in writing within 7 days of the decision to discontinue services.

Payment Terms

  • Payment Due: Full payment is due before the first session or at the start of billing period.
  • Payment Methods: Credit/debit card, bank transfer. Payment plans available for 3+ month commitments.
  • Auto-Renewal: Monthly packages auto-renew unless cancelled with 7 days notice before renewal date.
  • Failed Payments: A $25 fee applies to failed payment attempts; services are paused until resolved.

Client Agreement Requirements

All clients will complete the following before beginning services:

1
Health History & PAR-Q

Medical background and readiness assessment

2
Informed Consent Form

Understanding of exercise and nutrition risks

3
Liability Waiver

Release of liability for training activities

4
Photo/Video Release

Optional permission for progress documentation

5
Service Agreement

Terms, policies, and payment acknowledgment

6
Goal Setting Worksheet

Vision, goals, and commitment documentation

Have questions about Elevated Glow's policies?

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